Sometimes I really want to throw things at our patients. It is not an emergency just because you're going on holiday tomorrow. Threatening me with "I'll go to OutOfHours" doesn't bother me - in fact, I'd love it if you did, cos you'll wait twice as long AND it leaves me with one more appointment to give to somebody who's really ill.
I hate that sweet little old ladies will wait a week for an appointment with cardiac chest pain because they don't want to make a fuss, but a person who works 9-5 will insist on an emergency appointment for their ear infection.
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